Refund policy
At ProSupps EU (https://prosupps.eu), we want you to be completely satisfied with your purchase. You have the right to return unused and unopened products within 14 calendar days from the date of delivery.
1. Eligibility for Returns
To be eligible for a return:
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Products must be unused, unopened, and in their original packaging.
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Returns must be initiated within 14 calendar days of receiving the order.
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Products that are opened, used, or damaged by the customer cannot be returned.
2. How to Initiate a Return
To initiate a return, follow these steps:
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Contact our customer support to request a return:
Email: contact@prosupps.ro
Phone: 0751077143 -
Provide your order number and reason for the return.
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You will receive instructions and the return address.
3. Return Shipping
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Customers are responsible for return shipping costs, unless the product is defective or the wrong item was shipped.
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Please use a trackable shipping method to ensure your package reaches us safely.
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We recommend insuring the package for its full value.
4. Refunds
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Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
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Approved refunds will be processed using the original payment method.
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Refunds may take up to 14 business days to appear, depending on your bank or payment provider.
5. Exchanges
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Currently, ProSupps does not offer direct exchanges.
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If you want a different product, please return the original and place a new order.